Louise Merrell, who has worked with Holiday Inn Southend next to London Southend Airport for three years, has driven the hotels overall sales culture, elevating the business forward to become one of the busiest hotels in Southend.
Louise said “I was thrilled to win such a prestigious award and to represent our great town of Southend on Sea on an international level. There was some very tough competition from the other nominees but when my name was called, I was ecstatic. I am so proud to work for a hotel company that delivers outstanding service while rewarding their team. I am exceptionally pleased to see Southend become more popular as a staycation destination and I look forward to welcoming growing visitor numbers in the coming months.”
The judges were impressed with Louise's sales balanced scorecard which has been consistently in the green and the huge role she plays in driving a sales culture across her hotels. Rohit Singh, General Manager of Holiday Inn Southend “I have known Louise for almost 3 years and it never ceases to amaze me by her undivided dedication towards her role and her clients. Her long-term outlook and her ‘customer is for life’ attitude means she always goes that extra mile to create excellent customer satisfaction with our guests. I am immensely proud to work alongside such an inspiring person”.
The Holiday Inn Southend is a four-star hotel situated just a two-minute walk from London Southend Airport and a short drive from Southend town centre. The striking five storey 129-bedroom hotel boasts a fully soundproofed rooftop bar & AA Rosette restaurant with amazing views over London Southend Airport. The hotel can host events for up to 150 people and is a popular meeting location for business travellers. New safety measures have been implemented during this challenging time, from hand sanitiser stations, to bio-shields at face to face locations, social distancing guidelines to keep guests safe and enhanced disinfectant and cleaning measures.