c2c has launched a public consultation on proposed changes to the ticket office opening hours at its stations.
These are the first proposed changes to c2c’s ticket office opening hours since the mid-1990s. This means the current hours were set before the introduction of the Oyster card, c2c Smartcard, contactless payment and smartphones. These developments have all significantly changed the way customers buy their tickets since the current opening hours were set.
Changes are only proposed for each ticket office at times of low customer demand, when around 12 tickets an hour or fewer are currently sold – equivalent to just one ticket sold every five minutes. No ticket offices will be closed entirely, and all ticket offices will be open for at least the duration of the morning peak.
To support these changes c2c has been investing in new ticket machines, online ticket systems, improved CCTV and mobile security patrols. This will ensure c2c can still deliver the range of services our customers need.
The proposed new opening hours for each station are available on c2c’s website.
The consultation only covers the proposed opening hours for each ticket office, rather than the times that staff will be on duty at each station. The busiest stations will continue to have staff present from first train of the day until the last, and almost every station will have staff on the ticket gateline during both the AM and PM peaks.
The statutory passenger watchdogs are collating customer and public responses to this consultation, which runs until 14 October: