The biggest challenge when it comes to getting people to sign up for ISO certification is the cost. Yes- there is a short term investment, but when this is weighed against the long term benefits having ISO certification can bring, it becomes a no-brainer.
Having ISO certification gives you an advantage when bidding for bigger projects and Public Sector contracts. Your shiny new certification can be used as part of your advertising, helping you to stand out from your competitors in international markets. Equally, by becoming ISO certified, you’ll increase your current customer retention, by showing them that you care about the quality of products or services you provide. Your business image will never look better!
The different types of ISO standards are designed to benefit different industries and help them overcome certain challenges which may prevent them from achieving growth or retaining customers. The most common standards include:
ISO 9001 – a certified quality management system for businesses that want to prove their ability to consistently provide products and services that meet their customers’ needs.
ISO 14001 – details criteria and provides a framework a business can follow to set up an effective environmental management system.
ISO 27001 – sets a standard for all organisations that need to assess and prevent information security risks.
ISO 45001 – emphasises taking proactive steps to minimise harm to workers.
Having objectives and targets documented to ensure all standards are met when it comes to quality ensures that your business’s reputation remains intact, because you won’t be making the same embarrassing errors repeatedly.
Setting benchmarks and targets also improves your business culture. Having clearer expectations empowers employees to actively try and achieve their targets with the quality of the products or services they are producing. Not only does this lead to happy customers, but also generates a positive working environment.
The process of achieving ISO certification includes internal and external auditing, which often leads to better overall employee performance, and a more focused management team. Audits highlight areas which you as a business can improve. But more importantly they reinforce the message that your services and products can only be as good as the team producing them.
Businesses in industries like manufacturing already know the benefits of having clear cut processes. When processes are documented and consistently maintained, operational efficiency goes up, while quality inconsistency goes down. Again, this leads to happier customers, and a reduction in financial loss and additional stress for you.
Another benefit ISO certification provides is the emphasis on helping the planet. Certain ISO standards in particular target increasing efficiency and a reduction in waste, by setting out the requirements for an environmental management system. Having a system in place helps businesses improve their environmental performance through more efficient use of resources and a reduction of waste. This not only reduces your costs as a business, but ensures that you’re not causing unnecessary environmental damage.
Achieving certification is easier than you might think. The process looks daunting, it requires
a lot of work and an investment of both time and money in the short term. But the long term benefits are well worth it. You’ll gain an edge over your competitors, build morale with staff, improve your business culture and be continually working towards increased customer satisfaction.
For more information visit www.douglasthornton.co.uk or contact 01255 672998