Facebook recently released a host of data proving the value of bots for business:
- 2 billion messages are sent between people and businesses monthly
- 61% of people in the UK have messaged a business in the past three months
- 53% of people are more likely to shop with businesses they can message
Over 90% of the businesses on Facebook do not have a system on their Business page to engage with customers.
Latest data from Calldrip says this:
< 1-minute response = 46% connection rate / best closing ratio 31%
< 2-minute response = 33% connection rate / 24% closing ratio
< 5-minute response = 21% connection rate / 15% closing ratio
< 20-minute response = 12% connection rate / 6% to 8% closing ratio
Will chatbots work for my business?
Chatbots will work for any business as long as you define your goal, build out your content strategy, personalize your bot and have a great opening message.
From restaurants, beauty salons and pet shops to solicitors, dentists, car dealerships chatbots have found their use.
Chatbots can work as live chat onto your website as well and one of the companies that is using it is Greater Anglia, if you check their website there is a little blue messenger icon on the bottom right corner of the page.
Famous companies that are using chatbots are Lego, Allianz France, Just Eat UK and KLM
Our latest technology combines chatbots with loyalty programs on mobile wallet, social media, beacons and reputation management.
Let's say you have a restaurant and decide to boost sales. You will table tents and invite people to join your Loyalty program by scanning the QR code on the table tent.
After the scan, they will be taken into your chatbot where we will collect their data and create the mobile wallet loyalty card for them and a free introductory offer.
They use the offer and we give them points, more points they have better offers they get. In the same time, we encourage them to share our loyalty program with their friends.
Next step is to ask them about their experience and collect reviews.
If we use beacons, then every time one of our customers is in the area they will receive a notification on their phone about our latest offers.
We like to think about this method as the perfect method to transform your customers into your best brand ambassadors.
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For more information about what Chatbots cand do for you please give us a call on 07724725274 or visit us at www.onestepsocialads.com