The engineering team at local train operator Trenitalia c2c are celebrating after winning a top industry award for the reliability of c2c’s train fleet.
The team won a “Silver Spanner” award for the most-improved electrical train fleet in the country at the awards event, hosted by Modern Railways magazine.
The award was given for the Class 387 fleet of trains, which c2c introduced two years ago to help provide extra capacity on the route. These trains now average nearly 70,000 miles in service between incidents, which is a 200% improvement on last year.
c2c’s fleet of trains are constantly voted one of the best and cleanest commuter trains in London by passengers, with 83% satisfied with the overall condition of the train in the latest National Rail Passenger Survey.
c2c Engineering Director Duncan Wilkins said: “Our team based at East Ham depot and their colleagues from Bombardier have worked hard to improve the reliability of our train fleet this year. We know that any issue with one of our trains can cause delays and inconvenience to our customers, so we’re really proud that we’ve won this award for reliability having invested in additional resources and improved processes.”
Earlier this year c2c and Bombardier launched a joint plan to improve the reliability of the train fleet, plus an upgrade of the onboard air-conditioning systems.
For more information, please visit www.c2c-online.co.uk