Leading accountants pledge to respond to all emails and calls within 24 hours
One of the South East’s leading firms of independent chartered accountants RDP Newmans has pledged to respond to all calls and emails within 24 hours.
The standard set by the firm goes far beyond the promise of many other firms and is part of the practice’s recently launched client charter, which sets out their commitment to continue to provide exceptional services to their clients
As part of this pledge, RDP Newmans say that they always aim to provide a clear and coherent reply, ensuring clients have the correct information they require to make informed decisions.
David Finn, Partner at RDP Newmans, said: “Clients really value clear and coherent responses to their queries, which is why we feel that it is vitally important that they receive a clear reply from our firm within 24 hours.
“We believe this, along with the other points contained within our new client charter, will help us to continue to deliver an exceptional service to existing and prospective clients.”
The firm’s new client charter also lays down recommendations to clients that have been designed to help the practice deliver the service that clients expect.
A copy of the RDP Newmans Client Charter can be found by visiting http://www.rdpnewmans.com/client-charter-our-promise-to-you/